Quill Group - Privacy Policy
The purpose of this Privacy Policy is to give you information about the legislative and regulatory requirements regarding obtaining and holding your personal information.
Quill Group abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001. A summary of the National Privacy Principles is available by contacting our office by any of the methods detailed below.
Information we may require from you
As a financial planning organisation, we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you (personal information). In addition, our ability to provide you with a comprehensive financial planning and advice service is dependent on us obtaining certain personal information about you, including:
- Employment details and employment history;
- Details of your financial needs and objectives;
- Details of your current financial circumstances, including your assets and liabilities, income, expenditure, insurance cover and superannuation, tax file numbers;
- Details of your investment preferences and aversion or tolerance to risk;
- Information about your employment history, employment circumstances, family commitments and social security eligibility;
- Details about your health or your family health which may impact upon our recommendations
Failure to provide the personal information referred to above may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy of advice we give to you.
We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us.
Use and Disclosure Information
We will not use or disclose personal information collected by us for any purpose other than the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure, or where you have consented to such disclosure.
Such secondary purposes include disclosure of your personal information to:
- Support staff who will assist me;
- Superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and the recommendations made by us;
- The trustees or managers of Master Trusts and Wrap Accounts whom services we may recommend;
- Organisations to whom we may outsource certain functions from time to time;
- Another financial planner during periods when your original financial planner is unavailable so that you can be assured of receiving a continued service.
We are required under the Rules of Professional Conduct of the Financial Planning Association of Australia to make certain information available for inspection by the Association on request to ensure ongoing compliance with mandatory professional standards. This may involve the disclosure of your personal information. We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission, and by our internal Compliance Officers.
We may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you. However you may, by contacting us, request not to receive such information and we will give effect to that request. Please allow 2 weeks for your request to be actioned.
Where product and service providers, contractors and agents may become aware of your Personal Information, confidentiality arrangements apply. Personal Information may only be used by our agents and contractors for the purposes disclosed.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
All paper files are stored in secured premises. Only authorised personnel have access to our premises. All computer based information is protected through the use of access passwords on each computer. Electronic data is backed up regularly and stored securely off site.
You may contact us at any time and request access to your personal information and (subject to the exceptions allowed under the Act and you paying administration fees to cover costs) we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
We will endeavour to ensure that the personal information about you which we hold is up to date and accurate. In the event that you become aware, or believe, that any Personal Information which we hold about you is inaccurate, incomplete or outdated, you may contact us and provide evidence of the inaccuracy or incompleteness or out datedness and we will, if we agree that the information requires correcting, take all reasonable steps to correct the information.
If you wish to complain about any breach or potential breach of this Privacy Policy or the National Privacy Principles, you should contact us by any of the methods detailed below and request that your complaint be directed to the Privacy Officer. Your complaint will be considered within 7 days and responded to. It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.
Contact Details:
Privacy Policy Officer
Quill Group Financial Planners Pty Ltd
P O Box 4557
EIGH T M ILE PLAINS QLD 4113
Telephone (07) 3423 3700
Facsimile (07) 3423 3711
Email admin@quillgroup.com.au